Terms of use

When using our facility, please read and agree to the following terms and conditions upon making a reservation. Please note that if you do not comply with the matters specified in these terms, we may refuse your continued use of the facility.

１.Upon submitting a reservation request through our website, our staff will send you a reservation acceptance email (not an automated response), which confirms your reservation.

２.Check-in is between 16:00-21:00. If you will not be able to arrive at the time you informed us of in advance, please be sure to contact us. Check-out is at 10:00, and we kindly request that you vacate your room by 9:30. Until check-out, you may use the common space in the old Japanese house. When checking out, please put the used sheets in the sheet box at the entrance. Please take any trash you brought with you. After check-out, we will begin cleaning. Even if you are staying multiple nights, we ask that you vacate the room until check-in. We can hold your luggage for you, but please keep any valuables with you.

３.Upon your arrival, we ask that the representative of your group fill out the guestbook with the names and ages of all guests and sign it as an agreement to abide by these terms.

４.We do not allow entry or use of the facility by anyone other than the registered applicant. If there is a change in the number of guests (an increase), please be sure to contact the facility and pay the additional fee. If you do not report the change, you will be asked to leave immediately. In this case, we will not refund any fees.

５.If there is a change in the number of guests (a decrease), please contact us promptly.

６.If you use any optional services on site, please settle the fee by cash or credit card at check-out. Even if you cancel optional services on the day of your reservation, we cannot refund the difference.

７.If you require a receipt, it will be issued online and sent to your designated email address. Please note that we do not issue receipts on site.

8.Please refrain from eating or drinking in your room. Smoking is prohibited in all indoor and outdoor areas of the facility. (If smoking is detected in the room, we will charge a deodorizing fee for the entire building.)

9.If you use the kitchen (only in designated areas), please clean up and tidy the area promptly after use.

10.Pets are not allowed except for room 10, which became available from 2022. Please check our website for details.

11.We do not provide pajamas, towels, toothbrushes, etc. Please bring your own.

12.Gambling and other prohibited activities are not allowed on the premises.

13.Please do not use the facilities and items for purposes other than their original intended use. After use, please return them to their original location. We cannot take responsibility for any accidents or damages that may occur in the parking area. If any of the facilities or items are damaged or soiled, you will be responsible for the full cost of restoring them to their original condition.

14.The cancellation fees for reservations are as follows: 50% of the room rate for cancellations made the day before, 80% of the room rate for cancellations made on the day of the reservation, and 100% of the room rate for no-shows. In the event of a typhoon or other inclement weather causing the cancellation of flights, no cancellation fee will be charged (only for those who have notified us in advance of their flight schedule).

15.If the guest room is severely soiled, we will charge a separate cleaning fee.

16.When going out, please always wear your valuables. We are not responsible for any theft of valuables or items brought in by guests.

17.Please be aware that insects may enter or appear in the guest house and guest rooms due to the natural surroundings.

18.Please refrain from using outdoor barbecues or speaking loudly after 10:00 pm for the consideration of our neighbors.

19.Our staff may patrol the premises for management purposes.

20.If you violate this agreement, we may refuse your continued use of the facilities. In this case, we will not refund any usage fees that have already been paid.

21.We are not responsible for accidents caused by natural disasters, gas accidents, or accidents caused by guests’ negligence or failure to follow the rules.

22.In the event of a natural disaster such as a typhoon, use of the facility may not be possible.

The responsibility for the use of our facility begins when you enter and ends when you leave. We accept your application after you have agreed to the above terms and conditions. Please note that these terms and conditions may be subject to change without notice, so please confirm them again before applying.

Katagae-an.